Terms of Use

1. Acceptance of Terms

By accessing or using the NeCL website (neclco.com), engaging us for services, or interacting with any product we operate (including Telegram bots, demos, and tools), you agree to these Terms of Use. If you do not agree, do not use our services.

2. Who We Are

NeCL (Neural Engineering & Cognitive Logic) is an AI engineering studio that builds production AI systems — RAG, voice agents, Telegram bots, on-premise deployments, and custom automation pipelines. Contact: neclcompany@gmail.com.

3. Services

We provide:

• Custom engineering engagements — fixed-price projects or hourly retainers as agreed in a separate Service Agreement.
• Productized AI tools — bots, SaaS subscriptions, and white-label products listed on this site.
• Consulting and audits — AI architecture reviews, cost optimization, security checks.

Specific deliverables, timelines, and pricing for any custom engagement are governed by a separate signed Service Agreement that takes precedence over these Terms where they conflict.

4. Engagement & Payment

• Minimum engagement: productized solutions start at $800; full enterprise engagements start at $5,000.
• Payment terms: typically 50% upfront, 50% upon delivery (Net 15), unless otherwise agreed in writing.
• Methods: wire transfer (US/EU), USDT, Stripe (for productized subscriptions).
• Late payment: overdue invoices may pause active work and accrue interest of 1.5% per month or the maximum allowed by law.
• API costs: third-party AI model usage (OpenAI, Anthropic, Google, etc.) and hosting are billed to the client directly and are not included in development quotes unless explicitly stated.

5. Intellectual Property

Unless a Service Agreement specifies otherwise:

• Custom code built specifically for a client transfers to that client upon full payment.
• Pre-existing NeCL frameworks, internal tooling, prompt libraries, and reusable components remain the property of NeCL and are licensed to the client for use within the delivered project.
• NeCL retains the right to reuse generalized knowledge, skills, and non-confidential techniques developed during the engagement.
• The NeCL name, logo, and brand are owned by NeCL. You may not use them without written permission.

6. Confidentiality

We treat client data, business information, and project materials as confidential. We sign NDAs before starting any engagement involving sensitive information. We do not disclose client identities or case details publicly without written consent.

7. Acceptable Use

You agree not to use NeCL services, bots, or tools to:

• Violate any applicable law, regulation, or third-party right.
• Generate or distribute illegal content, including CSAM, non-consensual intimate imagery, or content that incites violence.
• Build systems designed to deceive, defraud, or harm individuals.
• Reverse-engineer, scrape, or attempt to extract our proprietary models, prompts, or infrastructure.
• Resell or sublicense our services without written permission.

We reserve the right to suspend or terminate access for violations.

8. Third-Party Services

Our systems integrate with third-party providers including OpenAI, Anthropic, Google, Telegram, Stripe, Supabase, Railway, and others. Your use of any feature dependent on a third-party service is also governed by that provider's terms. We are not liable for outages, pricing changes, or policy changes by third parties.

9. Warranties & Disclaimers

We deliver work product to the specifications agreed in your Service Agreement and provide 30 days of post-delivery support for defects in our code.

Beyond that, the services and any content generated by AI systems we build are provided "as is" without warranties of any kind — express or implied — including merchantability, fitness for a particular purpose, accuracy, or non-infringement. AI outputs can be incorrect, biased, or inappropriate; you are responsible for reviewing outputs before relying on them for business or legal decisions.

10. Limitation of Liability

To the maximum extent permitted by law, NeCL's total aggregate liability arising out of or relating to these Terms or any service we provide shall not exceed the total amount you paid us in the twelve (12) months preceding the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility.

11. Indemnification

You agree to indemnify and hold NeCL harmless from any claim, damage, or expense (including reasonable legal fees) arising from: (a) your use of our services in violation of these Terms; (b) content or data you provide that infringes third-party rights; or (c) your use of AI-generated outputs without appropriate human review.

12. Termination

• Either party may terminate an active engagement for material breach, with 7 days' written notice and a chance to cure.
• Upon termination, you remain responsible for fees incurred up to the termination date.
• SaaS subscriptions may be cancelled at any time; access continues through the end of the paid billing period.

13. Modifications

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by international commercial practice. For client engagements, the governing law and dispute resolution forum are specified in the relevant Service Agreement. Absent such specification, disputes will be resolved by good-faith negotiation, escalating to binding arbitration if needed.

15. Contact

For questions about these Terms or to discuss a Service Agreement:

• Email: neclcompany@gmail.com
• Telegram: @ownerai
• Website: neclco.com